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This page provides historical statistical information on the number of enquiries received. The statistical information is broken down into the following headings: People and Enquiries by Bureau Location By workload generated By method of contact By subject of enquiry By geographical origin Please either click on the link or scroll down the page. |
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People and Enquiries by bureau location |
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This table shows the number of people coming to the bureau with enquiries. A person
may have more than one unrelated enquiry. |
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Year to 31 March |
2005 |
2006 |
2007 |
Persons: |
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| Total | 12,529 | 12,233 | 10,764 |
Enquiries: |
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| Total Stroud Main bureau Specialist Services Quick Query Dursley Wooton-under-Edge Berkeley |
53,404 27,610 22,625 454 1,837 668 210 |
49,332 21,687 |
41,837 16,520 |
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Enquiries by workload generated |
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This table gives an indication of the amount of work each enquiry generates.
It is based on 2005 data, but is not thought to be significantly different today.
In general, more work is involved as one progresses down the table. |
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Year to 31 March |
2005 |
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Enquiries: |
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Signposting e.g. just giving directions Listening ear e.g. no advice or information needed Information/advice in Bureau e.g. using CAB information system Information/Advice and Negotiation using other agencies Representation eg. in court, at tribunals/hearings Total |
1.6% 1.1% 27.4% 69.9% 0.8% 100.0% |
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Enquiries by method of contact |
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This table shows the percentage of enquiries received by each method of
contact. |
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Year to 31 March |
2005 |
2006 |
2007 |
Enquiries: |
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Telephone Drop-in callers Letter/fax Home visits Representation Total |
34.9% 45.3% 19.5% 0.3% 0.02% 100.0% |
35.9% 38.8% 24.9% 0.3% 0.07% 100.0% |
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Enquiries by Subject of Enquiry |
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This bar chart shows the number of new enquiries received by subject of enquiry for the year to 31 March 2007 |
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Enquiries by Address of Enquirer |
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This table shows the percentage of enquiries received by address of the enquirer.
The figures are derived from a one month sample taken during the year to 31 March 2004 |
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A B (Stroud) C D E F G Outside District Unknown |
6.6% 26.6% 13.2% 17.2% 5.6% 14.0% 2.5% 7.3% 7.0% |
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